Complaints Procedure Guidelines

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Please follow the below steps:

 

Step 01:

 

The easiest and quickest way to resolve any concern you have is to contact the relationshipmanager that you have been dealing with through calling on the main switchboard on +97317207080. Please allow them to take the first opportunity to answer your concern and putmatters right.

 

Step 02:

 

If your concern have not been addressed by contacting the relationship manager, you can filea complaint using any one of the following channels:

 

                 Calling main switchboard +973-17207070 asking to raise your complaint

 

                 Visiting our Office to speak with the relationship manager.

 

                 Or by submitting the details online, that is available on our website
                   https://www.alahliabh.com/- Contact us

 

Upon receiving your written compliant, we will investigate and acknowledge your issuewithin 5 working days and aim to resolve it within 20 business days from theacknowledgement date.

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Escalation of your Complaint:

 

In case you are unhappy with our responses, you can escalate your complaint by following
the below steps:

Step 03:

In the unlikely event that you are not entirely satisfied with the response obtained from
following step 02, you can write to the companies’ Head of Compliance– Al Ahlia Bahrain
BSC (c), PO Box 10106, Manama. E-mail: client.complaints@ahliabh.com.bh Telephone:
17207051 Fax: 17250800.

Step 04:

If you are still dissatisfied with the manner in which your complaint is being resolved:

A – Please contact the companies’ Chief Executive Officer through contacting the CEO’s
office via the main switchboard on +973 17207070.

B – If the above resolution is not satisfactory, please note you may take your grievance to
the Compliance Directorate at Central Bank of Bahrain within 30 calendar days from the
date of our response.

Important Notice

        Your complaint cannot be changed, edited or deleted once it has been submitted.

        Once a complaint has been closed, it cannot be reopened again.

        By submitting your complaint, you are representing that it is a truthful account of
          your experience with the business.

        Al Ahlia Bahrain BSC (c) has the right to reject the compliant if the compliant is
          deemed to be falsified and if it contains any inappropriate language.

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